On this page you can find:
How to Contact AFCO
AFCO Shipping, Order Status and Sales Tax Information
Our Return Policy
The history of AFCO
Our contact information:
By email:
sandy@afcoelectronics.com
Phone: (Between 9am and 4:30 PST, M-F)
Toll Free: (800) 227-1782
Tel: (510) 635-7000
Fax: (510) 635-7004
AFCO Electronics
471 Roland Way
Oakland, CA 94621 Return to Top of Page.
Shipping, Order Status and Tax Information:
AFCO normally ships within 2 business days of your order and we ship all of our packages with UPS. Handling charges are $4 per order and $1 per item. Your total shipping and handling charges are shown on the checkout page - be sure to look at all of the different UPS options to find the one that best meets your needs. We will email you a tracking number when your product is shipped. If there is a delay in shipping your item, we will notify you of the expected ship date via email. For questions about order status, please email our sales department at sandy@afcoelectronics.com. Sales Tax will only be added to California orders.
Return to Top of Page.
Refund, Returns and Cancellation Policies: Most products sold by AFCO Electronics are backed by manufacturer's
warranty. Should a product malfunction please refer to this warranty. If
the manufacturer's warranty policy fails to satisfy you, or the product
labelling does not specify a warranty process, please contact AFCO on our
toll free phone number (800) 227-1782. The AFCO History - a true American family tradition Erwin, Abe’s son, educated at University of the Pacific as an electrical engineer, joined the business in the 1950's. He, along with his brother-in-law, Alfee Gross, expanded the offerings in the 1950’s and 1960’s to include radio and television products and then CB radios and car accessories and acted as a distributor to Wal-Mart, Grand Auto, Kragen Auto, K-mart and many others. In 1959, when Japan's Panasonic brand entered the US market, the principals of Matsushita Electric Corporation sought AFCO to become one of their first distributors. AFCO continued to grow in the 1970s and beyond and added other brands, including AFCO designs. In the late 1970s, the third generation of Abe Ferer's family joined AFCO. Sandy Gross, Alfee's son and Erwin's nephew, began working in the AFCO warehouse while attending University of California, Berkeley. After graduating Sandy joined the company full-time and eventually became President. And today, Sandy’s children pitch in to process orders and answer phones during school breaks, bringing the fourth generation of the AFCO family onto the team. In order to minimize overhead costs and provide expeditious handling AFCO concentrates its business on wholesale and large contract fulfillment and internet sales. Because we are not a traditional retailer, we can offer our internet customers the advantage of lower costs due to volume purchases and low overhead. We hope you will enjoy your AFCO experience.Return to Top of Page.
If the products you ordered appear to be damaged you may refuse delivery by
UPS and tell the driver to return it because it is damaged, or accept the
shipment and inspect it. If after inspection, the product is indeed
damaged, call AFCO on our toll free number and AFCO will replace it and
arrange for UPS to return the damaged item.
If you are not happy with any product sold by AFCO please contact us and we
will try our best to satisfy your needs. Return to Top of Page.
AFCO was founded in 1937 by Abe Ferer. After World War II, AFCO began trading excess cloth rag material and used clothing from Oakland, California to post-war Japan. Japan needed clothing and the rag material to make paper to re-build the walls of their destroyed homes. Without a solid monetary foundation, the Japanese traders offered unique electronics made from the newly invented transistor. Transistor radios became AFCO's first consumer electronics product from Japan, and AFCO became AFCO Electronics.